Legal

Refund & Cancellation Policy

Last updated: 7 March 2026

This policy explains the cancellation and refund terms for subscriptions to the Pharmbells cloud ERP platform ("Service") operated by Hiyan Enterprises Pvt Ltd.

1. Free Trial

  • Every new account receives a 14-day free trial with full access to all features.
  • No payment information is required during the trial.
  • You may cancel at any time during the trial at no cost.
  • If you do not select a paid plan at the end of the trial, your account becomes read-only. No charges are applied.

2. Cancellation

2.1 How to Cancel

You may cancel your subscription at any time by contacting us at info@pharmbells.in. We will process your cancellation request within 2 business days.

2.2 Effect of Cancellation

  • Your subscription remains active until the end of the current billing period.
  • You will continue to have full access to the Service until the billing period ends.
  • After the billing period ends, your account will become read-only.
  • Your data will be retained for 90 days after cancellation, during which you can request a data export or reactivate your account.
  • After 90 days, your data may be permanently deleted.

3. Refunds

3.1 Monthly Plans

  • Monthly subscriptions are non-refundable.
  • Since every account starts with a 14-day free trial, you have ample time to evaluate the Service before committing to a paid plan.
  • Cancellation takes effect at the end of the current billing month.

3.2 Annual Plans

  • If you cancel an annual plan within the first 30 days of purchase, you are eligible for a pro-rata refund for the unused months.
  • After 30 days, annual subscriptions are non-refundable. Cancellation takes effect at the end of the annual billing period.

3.3 Usage-Based Charges

Per-invoice charges (on the Starter plan) are based on actual usage and are non-refundable.

3.4 Add-Ons

Add-on services (e.g., WhatsApp Alerts, Online Orders) follow the same refund policy as the base subscription plan.

4. Refund Process

  • To request a refund, email us at info@pharmbells.in with your account details and reason for the request.
  • Eligible refunds will be processed within 7–10 business days to the original payment method.

5. Exceptions

We may consider refunds outside the above policy in exceptional circumstances, such as:

  • Extended service outage caused by us.
  • Billing errors on our part.
  • Duplicate charges.

Such requests will be evaluated on a case-by-case basis.

6. Plan Changes

  • Upgrades: You may upgrade your plan at any time. The new pricing takes effect immediately, and charges are prorated.
  • Downgrades: Downgrades take effect at the start of the next billing cycle. No refund is issued for the current period.

7. Non-Payment

  • If payment is not received by the due date, you will have a 7-day grace period with full access.
  • After the grace period, your account becomes read-only.
  • Your data is retained for 90 days. You may reactivate by paying the outstanding amount.

8. Contact

For cancellation requests or refund inquiries, contact us at:

Hiyan Enterprises Pvt Ltd
Email: info@pharmbells.in
Website: pharmbells.com